Legal · Bilingual practice
Regional Immigration Law Firm
A bilingual AI receptionist that restored 24/7 front-desk coverage after the firm's only receptionist quit.
The problem
Their only receptionist worked 8 to 4 — and then quit, leaving the front desk dark. In immigration, the most urgent calls come after hours: someone detained, facing deportation, or staring down a filing deadline. All of it was reaching a dead line.
What we built
- Bilingual English/Spanish AI receptionist answering 24/7 in the caller's language
- Instant routing of genuine emergencies to an attorney during business hours
- Strict answering-service behavior after hours
- A server-side transfer gate that blocks transfers during lunch and after hours, with a kill switch
- A name-collection step before transfer, with a carve-out that never delays a genuine emergency
- SMS with a booking-and-payment link so consultations book and pay overnight
- A live lead dashboard reading real case data
Where it stands
- Every call answered, in the caller's language, around the clock
- Consultations booking and paying onto the firm's calendar overnight
- Emergency calls reaching an attorney in real time
- Front desk coverage restored without rehiring
At $300 per consultation, a handful of recovered after-hours bookings covers the entire monthly retainer.
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