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NFM Labs
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Every call answered

AI Voice & Front Desk

Production voice agents that answer 24/7, qualify the caller, escalate real emergencies to a human, and log a structured lead — not a message.

The thinking

We've put voice agents into live production for immigration attorneys, trial firms, title companies, and residential property managers. These aren't demos. They handle bilingual calls, triage genuine emergencies to an on-call human during business hours, behave as a strict answering service after hours, and push structured intake into the CRM the business already uses. The hard parts are never the voice — they're the escalation rules, the compliance guardrails, and knowing what the agent must refuse to do.

INCOMING CALL24/7¿Hablan español?Sí — ¿en qué puedo ayudarle?CRMLEAD QUALIFIED · LOGGED
One call, start to finish: answered, understood in the caller's language, and logged to the CRM as a structured lead.

Best for

Law firms, title companies, property managers, medical practices — anywhere a missed or mishandled call is expensive.

A worked example

Live in productionTitle & Escrow

Independent Title Insurance Company

An answering service whose most important feature is what it refuses to say.

Read the breakdown

What's included

  • 24/7 inbound answering with full structured intake
  • Bilingual English / Spanish handling
  • Emergency triage and live transfer, with server-side rules on when transfers are allowed
  • Compliance guardrails — topics the agent is built to refuse
  • Structured lead push into Clio, HubSpot, or your own CRM
  • Call recording, transcripts, and per-call summaries
  • Website chatbot sharing the same knowledge base as the phone line